Last Updated: 2 March 2026

This Privacy Policy explains how HRS (“Company”, “we”, “us” or “our”) collects, uses, and protects your personal data when you visit or use our website www.hrsroyal.co.uk (the “Site”).

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

HRS is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: sales@hrsroyal.co.uk

2. What Data We Collect

We may collect and process the following personal data:

Information you provide

• Full name
• Email address
• Phone number
• Billing and delivery address
• Account login details
• Information submitted via contact forms

Order and transaction data

• Details of purchases
• Payment information (processed securely via third-party providers – we do not store full card details)

Technical and usage data

• IP address
• Browser type and version
• Device type
• Pages visited and interaction data

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Deliver products and manage payments
• Communicate with you regarding orders or enquiries
• Provide customer support
• Improve our website and services
• Send marketing communications (where permitted)
• Comply with legal obligations

4. Legal Basis for Processing

We rely on the following legal bases:

• Contract – to fulfil your orders
• Legal obligation – to comply with tax and legal requirements
• Legitimate interests – to operate and improve our business
• Consent – for email marketing and cookies (where required)

5. Marketing Communications

We may send you marketing emails if:

• you have given consent; or
• you have purchased from us and have not opted out (soft opt-in under UK law)

You can unsubscribe at any time by clicking the unsubscribe link in emails or contacting us.

6. Sharing Your Data

We may share your personal data with trusted third parties, including:

• Payment providers (e.g. Stripe, PayPal)
• Delivery and courier services
• Website hosting and IT service providers
• Professional advisers (legal, accounting)

All third parties are required to respect your data and comply with UK data protection laws.

7. International Data Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• UK-approved standard contractual clauses
• Adequacy decisions

8. Data Retention

We retain personal data only as long as necessary, including:

• order data: up to 6 years (for tax/legal compliance)
• marketing data: until you withdraw consent
• account data: until account deletion or inactivity

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us at the email above.

You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk

10. Data Security

We implement appropriate security measures to protect your data from loss, misuse, or unauthorised access.

11. Cookies

We use cookies to:

• ensure the Site functions properly
• analyse website traffic
• improve user experience

You can manage cookies through your browser settings. See our Cookie Policy for more details.

12. Third-Party Links

Our Site may include links to external websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

14. Contact

HRS
Email: sales@hrsroyal.co.uk